Automated Ticket Routing
Transform unstructured customer feedback into actionable data. Our NLP engine classifies department, issue type, priority, and sentiment in milliseconds.
Billing Ingestion
Queue: Queue A
Payment Gateway Sync
NLP identified 42 payment failures. Routed to Finance department automatically.
Auth Security Audit
Detected 12 suspicious login attempts. Flagged as High Priority for Security.
Refund Processing
Automated 150 refund requests. Sentiment analysis confirmed positive resolution.
Enterprise-Grade NLP
Secure, scalable ticket analysis that integrates with your existing support stack.
Automated ticket routing
Connect your support stack to TICKETAI. Our NLP engine classifies incoming tickets by department, priority, and sentiment in milliseconds.
NLP Inference Load
Minimal CPU impact during ticket parsing
Routing Latency
End-to-end classification speed
Data Persistence
Stateless processing for privacy
Integration Standards
Native Helpdesk Connectors
Pre-built integrations for Zendesk, Intercom, and Jira to sync tickets instantly.
Secure Webhook Handshakes
Encrypted payload delivery with HMAC signatures to ensure data integrity.
Real-time NLP Scrubbing
PII redaction occurs in-memory before classification, ensuring compliance.
curl -X POST https://api.ticketai.io/v1/analyze
-H "Authorization: Bearer tai_live_8a7b6c5d4e3f"
-H "Content-Type: application/json"
-d '{
"ticket_text": "My payment failed but order is missing.",
"webhook_url": "https://your-crm.com/hooks",
"include_sentiment": true
}'Ready to automate your support?
Integrate TICKETAI in minutes with our SDKs.